March 20th, 2020
Dear Child Care Recipient
This letter is to inform recipients of child care services of new protocols that have been implemented effective March 16th, 2020.
MountainHeart Child Care Resource and Referral, a program of MountainHeart Community Services Inc. will be suspending all Face-to-Face contact with all customers as a preventive measure in response to the COVID-19 Health crisis. Effective immediately we are asking all recipients of child care to abide by the following procedures:
- Child Care Reviews: Clients are to mail, fax, or email the Child Care Review form, as well as any other additional required documentation. If feasible, client’s may also scan, take smart phone pictures, text, or utilize other types of electronic submission, and submit to your local MountainHeart Child Care Resource and Referral office. Clients may also place all required documentation in the drop-off box located at your local MountainHeart CCR&R office
- New Client Applications: The client will be required to apply for child care services via a telephone call directly with a CCR&R Case Manager
- Any documentation that the client will be required to submit to determine eligibility will need to be mailed, faxed, or emailed to the Case Manager. If feasible, the client may also scan, take smart phone pictures, text, or utilize other types of electronic submission, and submit to the local MountainHeart Child Care Resource and Referral office. Clients may also place all required documentation in the drop-off box located at your local MountainHeart CCR&R office
MountainHeart CCR&R offices will be abiding by any new mandates on the Federal or State level regarding the COVID 19 crisis for the safety and well-being of staff and customers. MountainHeart will re-evaluate the COVID 19 situation within the next two weeks and will keep all informed of any updates via the MountainHeart website: www.mountainheartwv.org and our Facebook page.
Additionally, please do not hesitate to call your local MountainHeart CCR&R office should you have any questions concerning the implementation of the new protocols and procedures.
At this time and until further notice, MountainHeart offices will be staffed Monday through Thursday. Staff will not be working on site on Fridays. Please call your local MountainHeart CCR&R office with any questions or inquiries you may have, and a staff person will return your call as soon as possible.
MountainHeart CCR&R appreciates your understanding and assistance during this health care crisis and want you to know we will strive to provide you with the best possible service. Our hope is that you and your family will stay healthy and safe during this time of critical concern.
MountainHeart Child Care Resource and Referral Staff