Letter to Region 5 Child Care Providers

March 20, 2020

Dear Valued Child Care Provider:

This letter is to inform you of new protocols that have been implemented by MountainHeart Child Care Resource and Referral, a program of MountainHeart Community Services Inc.  Effective March 16, 2020, all Face-to-Face contact with customers has been suspended as a preventive measure in response to the COVID-19 health crisis. 

Please be advised of the following procedure changes effective immediately:


  • ü Providers may submit Request for Payment Forms and Attendance Sheets via fax, US Postal Service or office drop boxes (where applicable).  If your local MountainHeart Office does not have a drop box, you may call the office for more drop off instructions.
  • ü All Face-to-Face Professional Development trainings, Technical Assistant visits, and TRAILS visits are suspended.  Professional Development Team staff will be available via telephone to answer your questions and provide support.
  • ü MountainHeart offices will be staffed Monday through Thursday. Staff will not be working on site on Fridays. Please call your local MountainHeart office and leave a message with any questions or inquiries you may have.  A staff person will return your call on Friday or the following Monday.
  • ü MountainHeart CCR&R offices will be abiding by any new mandates on the Federal or State level regarding the COVID 19 crisis for the safety and well-being of staff and customers.  Updates will be posted on MountainHeart’s website and Facebook page.

During this precautionary period, please note that on-line trainings are allowable, if the training is connected to a WV Core Knowledge/Competency.  If you have any questions concerning a specific training, please call your local DHHR Child Care Regulatory Specialist, or a member of the MountainHeart Child Care R&R Professional Development Team.  Listed below are a few online training options.

https://wvregistry.org/ets/store/calendar/ - search “online”




https://www.youtube.com/watch?v=n83I1uaZuks&feature=youtu.be -Managing Infectious Diseases in Early Education and Child Care Settings


MountainHeart CCR&R appreciates your understanding and assistance during this time of crisis and want you to know we will strive to provide you with the best possible service.  We truly value and appreciate the quality of care you provide for our WV children and families. 

Please do not hesitate to call your local MountainHeart CCR&R office should you have any questions concerning the implementation of the new protocols and procedures. You may also send a message on Facebook or our website using the link on the page.  We will contact you as quickly as possible.

Our hope is that you and your family, the children you provide care for and their families will stay healthy and safe during this time of critical concern.


MountainHeart Child Care Resource and Referral Staff 

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