Job Details
- Department: Child Care Resource and Referral
- Reports To: Supervisor
- FLSA Status: Non-Exempt
- OSHA Category: Category 3
Case Manager Summary
Determine childcare program eligibility for children and families. Connect families to resources and provide referrals.
Essential Duties & Responsibilities
- Establish face-to-face contact with all new child care applicants and process applications within the required time frame after receipt of verifications.
- Conduct and process reviews with a zero-error rate within required time frames per State and Federal regulations.
- Conduct case audits on a scheduled basis, reviewing for errors and improper payments, making needed corrections as directed.
- Process payment forms in a timely manner per state regulations.
- Follow state guidelines for program redetermination.
- Follow state guidelines for renewal certification.
- Close cases as program guidelines require.
- Complete monthly reports within required time frames and guidelines.
- Attend and participate in ongoing trainings and meetings, including monthly conference calls, as required.
- Maintain concise and detailed documentation on each case file, both electronic and paper.
- Provide referral information to parents, linking them to needed resources.
- Perform other duties as assigned to enhance, improve, and accomplish the agency’s mission and strategic goals.
- Maintain confidentiality.
- Collaborate with agency colleagues to reach agency goals and objectives.
- Participate in agency committees as needed.
Supervisory Responsibilities
This position does not have supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Quantity: Completes work in a timely manner; works quickly.
- Safety and Security: Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
- Attendance/Punctuality: Is consistently at work when scheduled and on time.
- Dependability: Follows instructions and responds to management direction.
- Empathy: Values the feelings of others to ensure pleasant workplace relationships and customer satisfaction.
- Teamwork: Goes above and beyond assigned tasks and collaborates with colleagues to achieve agency goals and results.
Core Values
- Empathy/Compassion
- Teamwork
- Equality
- Respect
- Inclusiveness
- Considerate
- Innovation
- Ethics
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described are representative of the knowledge, skill, and/or ability required.
Computer skills including knowledge of Microsoft Word and Excel. Excellent telephone skills and ability to use office equipment. Must have good recall memory, organizational skills, and listening skills. Knowledge of PATH and case management experience preferred.
Education and/or Experience
- Bachelor’s degree in Human Services, Early Care and Education, Child Development, or a related field.
- Related fields include Social Work, Sociology, Psychology, Counseling, Interpersonal Communications, Elementary Education, Special Education, and Behavioral Science.
Required Credentials
Must possess a valid West Virginia driver’s license, clear criminal background, APS/CPS check, and be bondable.
Language Skills
Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from clients, customers, and the public.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to stand.
- Frequently required to sit, reach, hear, and talk.
- May occasionally lift and/or move up to 25 pounds.
Work Environment
The noise level in the work environment is usually quiet, with office temperatures maintained at a comfortable level.
Additional Information
ALL PERSONNEL ARE AT-WILL EMPLOYEES
MountainHeart Community Services, Inc. is an Equal Opportunity Employer